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Guest Blog: On EasyJet, Public Perception + Carolyn McCall

Posted on October 5, 2015 at 10:00 AM

Guest Blog:

Michael Hewson , CMC Markets Chief Market Analyst


"Budget airliner EasyJet celebrates its 20th anniversary this year and is anticipated to release another positive trading statement tomorrow, Tuesday 6th October:


Time flies: EasyJet sheds ‘SleazyJet’ image as it matures into a grown-up airline


A few weeks ago, EasyJet launched a brand campaign celebrating its 20th birthday. Starting from modest beginnings, the airline has progressed to become an industry disruptor and one of the biggest budget airlines in Europe. Interestingly, the narrative of their advertising campaign is one of a love story, which is a rather sugar-coated example of the emergence of the budget airline business model of the last twenty years.

 

While there is no question that the emergence of budget airlines has been a boon for consumers over the last twenty years – making air travel much more affordable – the journey hasn’t been without its growing pains.

 

Along with Ryanair, EasyJet has had its fair share of negative headlines over the last twenty years. It even gave birth to a new entry in the urban dictionary of slang terms in “Sleazyjet”, which referred to a cheap airline which crams people into a ridiculously small space like battery hens for just a few quid.

 

While EasyJet managed to avoid the more unappealing aspects of the growth of the budget airline sector (like charging passengers to go to the toilet), it has still had to contend with quite a number of negative headlines with respect to opaque charging policies, including taxes, fees and charges being added on top of the headline price.

 

The business model has undoubtedly been a success with quick turnaround time. But in terms of passenger complaints, the budget airlines have also come top of the league, with late cancellations and missing bags coming top of passengers’ gripes as recently as 2010.

 

Since 2010, though, people’s views of EasyJet have certainly improved, and it can’t be a coincidence that this improvement in public perception developed soon after Carolyn McCall took over as CEO of the airline in March 2010.

 

In a clear departure from the previous budget model, the new CEO appeared to take the view that service was just as important as price, and the performance of the company in the last five years certainly appears to reflect that.

 

The decision to go after business passengers in the wake of the financial crisis was a shrewd move from a CEO who reacted quickly to the changing dynamics of a more cost conscious corporate world, and it was this move that arguably put clear blue water between EasyJet and its closest competitor, Ryanair.

 

The company has also adapted much better to the changing dynamics of higher taxes and fuel surcharges – meaning that revenues per seat have continued to grow. Meanwhile, the introduction of new routes to popular business as well as holiday destinations has seen the airline cannibalise the business of the bigger commercial airlines.

 

That approach paid off in March 2013 when EasyJet found itself in the realms of the blue chip club in the FTSE100, sending its share price up into the Jetstream, where it still resides"


  Source CMC Markets

Categories: Governance, Accountability, Women